Cyclone season 2026–27CASA ReOC 9231Cairns to Gladstone
Before the season.After the event.One record.
A dated record of the property before the wet, flown again to the same frames after a cyclone, so the assessor sees what was there and what changed.
Not ready to book? Read the 14-page sample report (PDF).
- CASA ReOC9231, to 2029
- BaseMission Beach QLD
- Public liabilityHeld
- ABN24 424 788 611
Cyclone season 2026–27
Get the before on record now. The after comes with the weather.
A dated pre-season set of the property, re-flown to the same frames after a cyclone, so the assessor sees what was there and what changed. For insurers, assessors, property managers and landlords.
What a frame carries
One frame. Four fields. An index number.
Every photograph in a file is set like this one: numbered, timed, positioned, and described only by what is visible. The adjuster reads the frame; we do not read it for them.
What each field and marker means
- Time
The moment the frame was taken, written into the image file by the camera at capture, in Australian Eastern Standard Time. It is not typed in afterwards.
Why an adjuster cares. It sets the condition on the record at a time you can hold against the date of loss. The original file is supplied unaltered, so the time can be checked.
- Position
Where the aircraft was when the frame was taken, from its satellite positioning, written into the file with the time. Standard positioning, not survey grade.
Why an adjuster cares. It ties the frame to the address and to the side of the building it shows, so nobody has to guess which roof is in the photograph.
- Height
How high the aircraft was when the frame was taken, in metres, recorded with the frame.
Why an adjuster cares. Height sets how much of the roof is in frame and how much detail can be seen. A re-flight after an event can be flown at the same height, so like is compared with like.
- Operator
Who captured the frame: Elevated Imagery, holder of CASA Remote Operator’s Certificate 9231.
Why an adjuster cares. The record names its source, and the certificate can be checked on CASA’s public register. Panels and site safety officers ask for it.
- Marker 1
Fixing and washer in position on the rib. A numbered observation: the number is the one used in the schedule of observations and on the site plan, and the media index ties it to this frame, E-03.
Why an adjuster cares. Anyone reading the claim file can go straight to the item and cite it. It records condition observed, nothing about cause, cost or cover.
- Marker 2
Dark staining along the rib edges. Described as it is seen: where it is and what it looks like, not what caused it.
Why an adjuster cares. What the staining means is your call. The record gives you a located, numbered observation to make it from.
- Marker 3
Sheet ends fixed at the lower flashing. Items in order are recorded too, not only the damage.
Why an adjuster cares. It shows the plane was looked at end to end, not only where the damage is. Anything that could not be seen goes on the scope and limitations page.
- Item 1: Fixing and washer in position on the rib
- Item 2: Dark staining along the rib edges
- Item 3: Sheet ends fixed at the lower flashing
Our own capture, shown as a sample. Every frame in a report carries these four fields and an index number. Condition observed only.
Who instructs us, and what they get back.
Who are you?
The roof your crew can’t get onto yet.
Insurance builders and restorersA whole of roof set the day the site is safe, so the estimator has the sheet count and the damage extent before anyone climbs. Make safe, progress and completion sets under one job reference.
What you get backWhat comes back to you
- Pre-scope capture. Roof planes, capping, gutters, penetrations and the surrounds, indexed so the scope can cite a frame.
- Make safe and progress records. The site when the make safe went on, and at agreed stages after, from the same stand-off.
- Completion sets. The finished roof and envelope, with the before set alongside it.
- The raw set, the same day. Released on request the day it is captured, so the estimator can start.
A record you can make the call from.
Loss adjusters and insurersInspection and report for the assessment of a claim, from an operator with no stake in the outcome. Condition observed, numbered and located. Never cause, cost or cover.
How an instruction runsWhat comes back to you
- Executive summary. Red, Amber and Green counts and the scope, in one paragraph.
- Numbered schedule of observations. Condition observed. Never cause, cost or cover.
- Photo schedule by elevation. Overview to close-up, each frame indexed, timed and positioned.
- Scope and limitations. What was not seen is on the record too.
Common property, on the record.
Strata managers and ownersCondition reports for commercial, strata and resort buildings, and a pre-season baseline so pre-existing damage is a matter of record, not a debate.
Baselines and condition reportsWhat comes back to you
- Roof and facade condition report. Numbered schedule, Red, Amber and Green, photo schedule by elevation and level.
- Pre-season baseline. A dated record of the complex before the season, re-flown after an event.
- Post-event claim documentation. For the body corporate’s insurer or adjuster, to the same numbering as the baseline.
- A file a committee can use. A PDF for the meeting pack and a media index a contractor can quote against.
AlsoProperty managers and landlordsBuilders and developersHow before and after works
Address in. File out.
Four steps and one person, from the first call to the final file. The price is fixed before anyone flies.
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01Instruct
Email, call or use the quote form: the address, the claim reference, what you need documented and any access constraints.
What you’ll see
A short form or a phone call. The quote form asks for the things that move the price: the address, the property type, the purpose and who is paying. Phone photos of the site help with the quote and the airspace check.
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02Fixed price
One reply with a fixed price and an attendance date. If the site is not what was described, we say so before flying, not on the invoice.
What you’ll see
One reply, in writing: the fixed price for the attendance and the date. Travel within 100 km of Mission Beach by road is included; further afield, travel is quoted inside the same figure. Nothing is booked until you accept it.
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03Attend
Airspace and weather checked, site authority and SWMS on file. Aerial and ground capture in one visit. Raw set released the same day on request.
What you’ll see
The site authority and the SWMS before we fly. On the day, one operator: aerial and ground capture in one visit, and an attendance record signed on site where someone is present. If the assessor needs eyes on it first, the raw set comes the same day, on request.
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04The file
Report or indexed set, full resolution originals unaltered, and a media index tying every frame to its item.
What you’ll see
A PDF report (A4) or an indexed set, the full resolution originals unaltered, a media index as CSV tying every frame to its item, and an orthomosaic where one is flown. The delivery date is confirmed when the attendance is booked.
Step 01 of 04
Instruct
What you’ll see
Independent by structure. We do not repair what we inspect and we do not scope the make good.No extras. Travel included within 100 km of Mission Beach by road; further afield quoted.
See the file before you instruct one.
The sample report is built on a clearly labelled mock property, to the exact structure a real report follows. Direct download, no form.
- 01Schedule of observations. Numbered, each rated Red, Amber or Green on condition observed.
- 02Photo schedule by elevation. Each frame with its index number, capture time and GPS position.
- 03Site plan. Every observation pinned by its schedule number.
- 04Media index. A CSV tying each file to its item. Originals supplied unaltered.
- 05Scope and limitations. What was not seen is on the record too.
From the file.
Four frames from one build, captured over five months. Same aircraft, same fields, same method the claim file gets.
Concrete pour, first-floor slab. Pump boom in frame. Site lit.Nadir 
Whole site in context. Access track, sheds, pool, the ground around the build.High oblique 
Blockwork rising inside the scaffold. Materials staged on the slab.Oblique 
Roof on. Sheeting, ridge and hips complete; scaffold still up.Oblique
Our own capture on a client build, shown as progress documentation. In a claim file every frame is indexed and carries its time, position and height. Published with the client’s consent.
We record what is there. The adjuster, the builder and the inspector decide what it means.
Capture only. No opinion on cause, cost or cover.
The main lines of work. One method.
Each one ends the same way: a dated file, every frame numbered, timed and positioned.
- 01Before and afterA dated record before the season, re-flown to the same frames after the event.
- 02Storm and claim documentationProperty by property after an event, from inside the corridor.
- 03Condition reportsRoof and facade for commercial, strata and resort buildings. No scaffold.
- 04Construction and site recordsMake safe, progress, handover and dilapidation sets.
What the report is not. It records condition observed. It does not certify compliance, opine on structural adequacy, or state cause, cost or cover. House pre-purchase and termite inspections are licensed building inspector work in Queensland and are not offered. Thermal will be available; until the instrument is in hand no thermal survey is quoted.
Build the job. Send the scope.
Four choices and the scope is written for you. Send it with the address, and the fixed price comes back in one reply, in writing, before anyone flies.
Fixed price confirmed in writing before we fly.
- Property
- Commercial / strata
- Buildings or elevations
- 1
- Also needed
- None
- Travel
- Within 100 km by road, included
Nothing is booked until you accept the written price. How pricing works.
Based where the cyclones cross.
Mission Beach sits between Innisfail and Cardwell. Cyclone Jasper crossed north of Cairns in December 2023, and the rain that followed brought widespread flooding. Kirrily crossed near Townsville in January 2024. Before them, Yasi crossed the coast here in February 2011, and Larry near Innisfail five years earlier.
After a crossing, flights fill, the highway can be cut and the beds go to the assessors. An operator flying in from Brisbane competes for the same seat and the same room as your people. We drive out of our own driveway.
- Travel includedWithin 100 km by road
- Coverage by roadCairns to Gladstone
- Beyond 100 kmQuoted first, in writing
Every town on the list
| Town | Approx. by road | Travel |
|---|---|---|
| Port Douglas | 200 km | Quoted |
| Palm Cove | 160 km | Quoted |
| Cairns | 140 km | Quoted |
| Babinda | 80 km | Included |
| Innisfail | 50 km | Included |
| Mission Beach | Base | Included |
| Tully | 35 km | Included |
| Cardwell | 75 km | Included |
| Ingham | 130 km | Quoted |
| Townsville | 240 km | Quoted |
| Ayr | 320 km | Quoted |
| Bowen | 440 km | Quoted |
| Proserpine | 500 km | Quoted |
| Mackay | 620 km | Quoted |
| Rockhampton | 960 km | Quoted |
| Gladstone | 1,060 km | Quoted |
Approximate distances by road from Mission Beach, rounded. Travel is included within 100 km; beyond that it is quoted inside the fixed price, in writing, before we go. The written quote confirms travel for the exact address.
- Mission Beach, the base
- Travel included within 100 km by road (ring drawn approximately)
- The run by road, Cairns to Gladstone
- A town on the run
- Where a cyclone crossed the coast
- Your town once checked: orange if travel is included, white if quoted
Questions buyers ask.
Straight answers. If yours is not here, call 0482 726 916.
Do you give an opinion on what caused the damage, or what it will cost?
No. The report records condition observed: what is there, where it is, when it was captured. Cause, cost and cover stay with the adjuster, the builder and the insurer. That keeps your file clean, and it keeps the record independent.
How soon can you attend after a storm or cyclone?
As soon as the site is safe and accessible. We are based inside the corridor, so the question is which side of a road cut the job is on, not whether a flight is available. The honest date is given on the call rather than a published promise.
Can we see the photos before the report is written?
Yes. If the assessor or the estimator needs eyes on the site first, the raw capture set is released on request the same day it is captured.
Are you licensed and insured to fly commercial work?
Elevated Imagery holds CASA Remote Operator’s Certificate 9231, current to 30 June 2029, with a nominated Chief Remote Pilot on the certificate. Public liability insurance is held. Every number is listed on the credentials page.
Do you need a QBCC licence to inspect for an insurance claim?
No. Inspection and report for the assessment of an insurance claim is open on any building in Queensland, and condition reports on commercial, strata and resort buildings are open too. House pre-purchase and termite inspections are licensed building inspector work, so we do not offer them. We can supply the aerial capture to your licensed inspector.
Where do you cover, and is travel included?
Cairns to Gladstone, by road. Travel is included within 100 km of Mission Beach by road. Further afield, travel is quoted inside the same fixed price, in writing, before we go. Check your town on the map.
What format does the file come in? Can you follow our claim template?
A PDF report (A4), the full resolution image set with originals unaltered, a media index as CSV, and an orthomosaic as GeoTIFF and JPEG where one is flown. If your file needs a template or a set photo order, send it with the instruction and the report is built to it.
Do you do thermal imaging?
Thermal will be available. A thermal capability is being added to the kit; until the instrument is in hand no thermal survey is quoted. If your job needs it, say so at enquiry and we will tell you when.
Who actually does the work?
One operator. The person who quotes the job is the person who attends, flies, writes the report and signs it. There is no subcontractor between you and the record. Who turns up.
Send the address. Get a fixed price in one reply.
Address, property type, what you need documented and who is paying. That is enough for a quote.